Division/ Unit

1. OSHE

Occupational safety and health (OSH) is a cross-disciplinary area concerned with protecting the safety, health and welfare of people engaged in work or employment. The goals of occupational safety and health programs include to foster a safe and healthy work environment.OSH may also protect co-workers, family members, employers, customers, and many others who might be affected by the workplace environment.

Occupational safety and health can be important for moral, legal, and financial reasons. All organisations have a duty of care to ensure that employees and any other person who may be affected by the companies undertaking remain safe at all times. Moral obligations would involve the protection of employee's lives and health. Legal reasons for OSH practices relate to the preventative, punitive and compensatory effects of laws that protect worker's safety and health. OSH can also reduce employee injury and illness related costs, including medical care, sick leave and disability benefit costs. OSH may involve interactions among many subject areas, including occupational medicine, occupational hygiene, public health, safety engineering, industrial engineering, chemistry, health physics, ergonomics and occupational health psychology.

• Carry out laboratory safety plan from time to time.
• Carry out monthly reports related to CCTV activities , security equipment and accidents in the laboratory.
• Representing Laboratory Management unit to Faculty of Computing’s  OSHE committee.

Visit page : http://comp.utm.my/lab/division-unit/oshe/

2.CUSTOMER SERVICE

Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."

The importance of customer service may vary by product or service, industry and customer. The perception of success of such interactions will be dependent on employees "who can adjust themselves to the personality of the guest,"according to Micah Solomon. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.

Some have argued that the quality and level of customer service has decreased in recent years, and that this can be attributed to a lack of support or understanding at the executive and middle management levels of a corporation and/or a customer service policy. To address this argument, many organizations have employed a variety of methods to improve their customer satisfaction levels, and other key performance indicators (KPIs)

• Manage / escort / presentation / demo / to the program related to inside and outside visitor to Faculty of Computing.
• Responsible in laboratories management in terms of lab reservation / rental / programs.
• Performed monthly reports ( lab reservation /rental/visitor )

Visit page : http://comp.utm.my/lab/division-unit/customer-service/

3.DOCUMENTATION AND REPORT

• Prepare the minutes of meeting and report the results of action of the meeting.
• Obtain information, records and make monthly reports of activities of other units from time to time
• Carry out Annual Report of Faculty of Computing’s laboratory management unit

Visit page :  http://comp.utm.my/lab/division-unit/documentation-and-report/

4.ENERGY 

We are committed to practiced energy efficiency and conservation throughout its campus in order to create conducive and sustainable campus environment for teaching , learning , research and intellectual development.

• Plan and make suggestions related to the method of electrical energy conservation laboratory.
• Make a report on the use of electrical energy laboratory.
• Negotiate and seek advice FComp’s Manager Energy conservation planning laboratory energy use.

Visit page : http://comp.utm.my/lab/division-unit/energy/

5.MAINTENANCE 

Laboratory management information system and UTM has been launched. Hope that technicians can with the success of this program and can be optimized with more efficient management of laboratory at http://ifammsweb.utm.my:8008/web/lab/index.php

• Receive reports of damage to laboratory equipment, maintenance and correction of laboratory equipment damage.
• Planning and managing the new laboratory equipment if necessary.
• Make monthly reports on maintenance of laboratory equipment

Visit page : http://comp.utm.my/lab/division-unit/maintenance/

6.MEDIA AND PHOTOGRAPHY

We provide photographers and video services for the purpose of teaching and learning. We also provide services to the staff and all activities involving such mutimedia presentation, montage, edit video, edit images, and so on.

• To provide media and photography support on the formal programs involving div / unit / FComp / UTM.
• Collaboration with WEB unit to download/upload the photos into the gallery WEB.
• Carry out monthly reports related to the programs involved.

Visit page : http://comp.utm.my/lab/division-unit/media-and-photography/

7.SUPPORT TEAM  

• Manage and prepare the require equipment related to the certain function.
• Rensponsibility to monitoring / handling of equipment during the program.
• Performing monthly reports related to the programs involved.

Visit page : http://comp.utm.my/lab/division-unit/support/

8.WEB UNIT

• Create / manage / maintain an interactive website of FC’s laboratory management unit.
• Provide shared access to online materials and laboratory management.
• Updating the website to display all activities involving laboratory from time to time.

Visit page : http://comp.utm.my/lab/division-unit/web/